Refund and Returns Policy
Last Updated: October 14, 2026
At Digital Mind Lab, we aim to provide high-quality digital invitation cards and personalized designs. This Refund Policy explains when customers may request a refund and how approved refunds are processed.
Eligible Refund Requests
Customers may request a refund in the following circumstances:
- Duplicate Payment: If you accidentally make the same payment more than once for a single order, the duplicate payment may be refunded after verification.
- Order Not Started: If you request cancellation before design work has started, you may be eligible for a refund.
- Service Not Delivered: If we are unable to deliver the purchased service and cannot agree on a reasonable alternative, you may be eligible for a refund.
- Significant Design Issues: If the delivered design materially differs from the agreed requirements and the issue cannot reasonably be corrected, we may approve a refund after reviewing the order.
- Incorrect Charge: If you are charged incorrectly, please contact us so we can investigate and resolve the issue.
Non-Refundable Situations
Refunds may not be available in the following circumstances, subject to applicable consumer protection laws:
- The customer has approved the final design and the agreed service has been completed.
- The customer provides incorrect names, dates, spellings, photographs, or other information and the design matches the information submitted.
- The customer changes their mind after personalized design work has been completed.
- The customer requests additional changes beyond the agreed service after approval.
- The order has been completed and delivered according to the agreed specifications.
These exclusions do not override any refund rights required by applicable law.
Refund Processing Time — Within 24 Hours
Approved refunds will be initiated and processed by Digital Mind Lab within 24 hours after the refund request has been reviewed and approved.
The time it takes for the refunded amount to appear in your account may depend on your bank, payment provider, card issuer, or payment method. These third parties may require additional processing time, so the amount may not appear in your account within the same 24-hour period.
How to Request a Refund
To request a refund, please contact Digital Mind Lab through the contact information provided on our website. Include the following details:
- Your name and contact information
- Order number or payment transaction reference
- Date and amount of payment
- Reason for the refund request
- Supporting information, such as a payment receipt or screenshots, where relevant
We may request additional details to verify your order and payment.
Cancellations
If you wish to cancel an order, please contact us as soon as possible. Cancellation eligibility depends on whether work has started, the progress of the design, and any applicable legal requirements.
Payment Method
Where possible, approved refunds will be returned through the original payment method. If that is not possible, we will contact you to discuss an appropriate alternative.
Changes to This Refund Policy
We reserve the right to update this Refund Policy when necessary. Any updates will be published on this page with a revised date.
Contact Us
For refund questions, cancellations, or payment concerns, please contact Digital Mind Lab through our website.
Website: https://digitalmindlab.online/